The way customers communicate has changed dramatically in 10 years, and digital innovation is revolutionizing the customer experience. People now use apps to interact with their loved ones. They expect brands to communicate with them in the same way.
According to Mckinsey, statistics shaped by these expectations show that digital self-care channels will increase their share in customer self-care channels to 48% in 2020. Having just one customer self-care application will not be enough for your customers because, according to the same survey, 55% of customers expect consistency across channels.
What can E-COMMINT provide in the field of self-care?
In 2015, we transformed customer self-care services for Turkcell and Superonline, Turkey’s number one mobile operator and service provider. With the “Single Hub Project”, we developed a multi-channel approach and created mobile applications, web and mobile web channels that offer a unified experience across channels.
In 2018, we transformed the Vodafone Selfcare application into the backend to enhance customer experience. We developed a fast, reliable and scalable backend to serve 20+M Vodafone customers.
Our customer engagement platform, Netmera, serves 15 self-care applications (including telco, banking, energy applications) and collects customer behavior data from over 70 million users. This gives us excellent insight into customers.
If your business needs customer self-care, we can develop custom applications to create a fully digital experience and provide a wider distribution area with the latest technologies.
To achieve this goal, we listen to your KPIs, analyze your needs, put our expertise and expertise in this field and create mobile applications that meet the needs of tomorrow.
Contact us immediately.
